Cancellation Policy

Cancellation Policy:  All cancellations are subject to an administration fee.  

Cancellation Terms:

  • Cancellations of a school holiday booking received:
    • More than 14 days prior to the start of the booked holiday block; the deposit amount is refundable, less a $30 administration fee or the booking dates can be changed* , please refer to “Change of Dates Terms”.
    • Less than 14 days prior to the start of the booked holiday block; the full payment is non-refundable and non-transferable until your site or accommodation is rebooked for the original booking dates.
  • Cancellations of a booking received more than 7 days prior to the arrival date, can be processed in 2 ways:
    • The deposit amount is refundable, less a $30 administration fee, or
    • The booking dates can be changed* , please refer to “Change of Dates Terms”.
  •  Cancellations of a booking received within 7 days of the arrival date, can be processed in 2 ways:
    • The balance amount is refundable; less the first nights tariff, or
    • The booking dates can be changed up until 3 days prior to the arrival date incurring a $20 administration fee* , please refer to “Change of Dates Terms”.
  • Cancellations of a group booking have the above conditions applied individually to each room or site booked; not to the group as a whole